Warranty
At Sablute, we stand behind the quality of our keyboards, mice, and accessories. Your comfort and satisfaction matter to us, and we are committed to providing reliable products and helpful support.
30-Day Free Returns & Exchanges
We offer free returns and exchanges within 30 days of delivery.
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days after receiving your order. The product must be returned in its original condition, with all included accessories and packaging whenever possible.
For eligible returns or exchanges within 30 days, Sablute will cover the return shipping cost.
2-Year Limited Warranty
Sablute products come with a 2-year limited warranty from the date of purchase.
During the warranty period, if your product has a defect in materials or workmanship under normal use, we will provide support, repair, replacement, or another appropriate solution based on the specific situation.
This warranty applies only to products purchased from the official Sablute website or authorized sales channels.
What Is Covered
Our 2-year limited warranty covers manufacturing defects and functional issues that occur under normal use, including but not limited to:
- Keyboard or mouse connection failure
- Charging or battery-related defects
- Key or button malfunction
- Backlight issues
- Receiver or pairing issues
- Other product defects caused by materials or workmanship
What Is Not Covered
This warranty does not cover damage caused by:
- Accidental damage, drops, spills, or improper use
- Unauthorized repair, modification, or disassembly
- Normal wear and tear
- Damage caused by misuse, neglect, or incorrect installation
- Loss of accessories, receivers, cables, or packaging
- Products purchased from unauthorized sellers
- Issues caused by software, system settings, or third-party devices
After 30 Days
After the 30-day free return and exchange period, products may still be covered under our 2-year limited warranty if the issue is related to product quality.
If the return is not caused by a product quality issue after 30 days, the customer may be responsible for the return shipping cost.
How to Request Warranty Support
To request warranty support, please contact our customer service team at:
Please include the following information so we can help you faster:
- Your order number
- The email address used for the order
- A brief description of the issue
- Photos or videos showing the problem, if applicable
- The product model or product link
Our support team will review your request and provide the next steps as soon as possible.
Important Notes
Sablute reserves the right to determine whether a product qualifies for return, exchange, repair, or replacement under this policy.
Replacement products or parts may be new or equivalent in performance and reliability. The warranty period does not restart after a replacement and continues from the original purchase date.
This warranty policy does not affect any rights you may have under applicable consumer protection laws.